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How to Fix Disney Plus Not Working Errors in 2024

Last updated: October 13, 2021

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There are few things more tragic than sitting down on your couch with your favorite streaming device only to find that Disney Plus is not working.

But if you suddenly find Disney Plus not working, don’t give up just yet; There are some pretty simple fixes that can help you access your must-see movies and shows in no time with no advanced degrees or extensive research required.

To get Disney+ working again, the first step is to understand why it is not working in the first place. It could be that you are getting a Disney Plus connect error message because there is a problem with your Internet, or with your device; or it could be that you are getting an error because of a problem with your Disney+ account.

Whatever the error code, we can help you find a solution, and the fix can actually be quite simple.

Keep on reading to find out how to fix your issues connecting to Disney+ in no time.

How to Fix Disney Plus Not Working: Basic Methods 

Here are some simple steps to follow that can help fix Disney Plus glitches that might be keeping you from accessing your Disney shows and movies:

☑️ Reset your Internet connection. You can restart your modem or router to do this.
☑️ Try to restart your computer or streaming device.
☑️ Check to see if there are any updates available for the Disney Plus app.
☑️ Switch your device location or adjust the antenna on your router.
☑️ Try connecting your streaming device to the Internet using a wired network connection.
☑️ Check to see if there are any updates available for your streaming device.
☑️ Clear cache and re-open your Disney Plus app on your device.

All of these tips are quick and easy. Before giving up on Disney+, run through this list to see if any of these will solve your problem and connect you to Disney+ with minimal effort.

Fixing “Sorry, Disney+ is not available in your region” Error

Have you ever had the experience of turning on your streaming device to watch your favorite Disney Plus movie, only to find this annoying error message:

Disney Plus streaming error

Sorry, Disney+ is not available in your region.”

Although Disney Plus is spreading to more countries around the world, Disney Plus continues to be blocked in certain regions.

At the moment, Disney Plus is currently accessible in the United States, the UK, Australia, Austria, Canada, Ireland, New Zealand, Netherlands, Germany, and a few other locations.

If you are located in a region that does not permit you to use Disney Plus services, you will see this location issue notification. To avoid this Disney error message, you can either hop a plane to a permitted locale — which can be kinda pricey — or use a reputable VPN provider.

When you use a VPN, like ExpressVPN, your actual location and IP address in a restricted country are concealed. You can then connect to a VPN server in a country that permits the use of the Disney Plus app, such as the United States.

When you connect to a permitted country server, your connection is routed through an encrypted server, and your new IP address will then reflect this new location, so you can be freely accessing applications that are typically blocked — like Disney+ — from anywhere.

ExpressVPN has over 3,000 servers available in over 94 countries around the globe, making it easy to connect to Disney+ — and lots of other geo-blocked services — all over the world.

If you are worried about your privacy online, using a VPN like ExpressVPN is a great solution. ExpressVPN offers military-grade encryption, a no-logging policy, DNS and IP leak protection, and a Kill Switch to kill your unencrypted connection in the even that your VPN cuts out.

If you want to try ExpressVPN to make sure you can actually unblock Disney Plus with the super-fast speeds and top quality that this VPN boasts, you can test it out for 30 days with a money-back guarantee — no strings attached.

Fixing Disney Plus “Unable to Connect” Error

If you are confronted with an error that indicates that you are unable to connect, this usually signals a problem with an overload of Internet traffic (usually during high-traffic hours) to the Disney Plus site, causing the servers to malfunction.

In this situation, you may see a message indicating that:

There seems to be an issue connecting to the Disney+ service.”

Since no one wants to be told not to use Disney Plus during popular hours, you can follow these steps to help get around this type of block:

  1. Sign out of your Disney Plus account.
  2. Shut the Disney Plus page.
  3. Restart the Disney app and sign in to your account.

If you find that you are still unable to get past this error message, check your connection to the Internet to make sure it is active.

Fixing Other Disney Plus Streaming-Related Errors 

If you want to stream Disney Plus without buffering and with good HD (or better) quality, you cannot be using a slow Internet connection. For quality streaming, you will need a connection of more than 5Mbps; and if you want 4K streaming, you will need a speed of at least 25Mbps.

If you are experiencing streaming-related problems, there are a bunch of different error codes that can appear as a result of problems with your Internet connection.

Some of the streaming-related error codes you may encounter are error codes 24, 43, 29, 42, or 76. You may see an error code along with a message like this:

Were sorry, but we cannot play the video you requested. Please try again. If the problem persists, visit the Disney+ Help Center.”

The error codes listed above can be fixed by following these tips:

☑️ Find a new location for your router that may give you a better connection.
☑️ Try using a wired connection.
☑️ Disconnect other devices that may be using bandwidth.
☑️ Take note of other appliances or objects that may be interfering with your signal.
☑️ Perform a speed test to evaluate your Internet speed on your device.
☑️ Shut down your device and disconnect your Internet connection. Restart your device and router and see if the problem persists or resolves.

How to Fix Disney Plus Error Codes 

You may experience an error code that reflects an issue with your hardware, a problem with your Internet, or even your account. Whatever the error code, there is usually a pretty simple error fix.

Commonly, errors can result when there are too many users on the Disney Plus website, which can usually be resolved simply by refreshing the webpage or logging out and re-entering your login details.

Fixing Disney Plus Error 83 (Device Compatibility Problem)

The Disney+ Error 83 code indicates a device compatibility problem.

This error code (83) typically occurs when you have a poor connection to the Internet, are incompatible with Disney+, or when the Disney Plus server is having problems.

While Disney Plus is compatible with many devices, it is not compatible with every device. You can prevent this message by knowing in advance which devices work with Disney+, and which do not.

Go ahead and take a look at this list of some of the compatible gaming consoles, devices, and smart TVs that will allow you to use Disney+ without seeing this message:

Smart TVs:

☑️ Samsung Tizen Smart TV
☑️ LG WebOS Smart TV
☑️ Android TVs

Tablets/Mobile Devices:

☑️ iOS
☑️ Android
☑️ Amazon Fire

Game Consoles and Set-top Boxes:

☑️ Xbox One
☑️ Sony PlayStation
☑️ Apple TV

Other Devices:

☑️ Apple AirPlay
☑️ Chromebook
☑️ Roku
☑️ Chromecast
☑️ Amazon FireTV

Web Player/Browser

Some devices that have compatibility issues are Nintentdo gaming devices, LG Netcast TVs, Samsung Smart TVs on Orsay OS, and Linux OS.

If you are using one of these devices from a location that is blocked by Disney+, a different message will appear. You can get around this issue by using a reputable Disney+ VPN, like ExpressVPN.

Fixing Disney Plus Error Code 39

While these codes may seem confusing, each one has a pretty clear issue that corresponds.

Error Code 39 is one that is commonly seen and will display the following message:

Were sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ Support (Error Code 39). “

If you see this error code, it indicates that your connection is not secure enough for Disney Plus to display its content. This error code is most commonly seen when using Xbox One game consoles, but you may also notice it on a different device.

To fix this error code, follow these steps:

  1. First, try to reload your video or refresh your page.
  2. If the first step doesn’t work, try to switch your HDMI port.
  3. If the new HDMI port doesn’t work, try to switch to a new HDMI cable.
  4. Because this error is often connected to your Xbox One, try to reboot your Xbox.
  5. If this doesn’t work, try to stream Disney on another device.

How to Fix Disney Plus Issues on Your Devices  

If you find Disney not working and want to fix your Disney plus error, try following these tips:

☑️ Confirm that you have a good connection to the Internet. If your cellular network or Internet speed is not adequate, your connection will not be sufficient for buffer-free streaming.
☑️ If the problem persists, try to restart the Disney app or remove installed apps and re-install applications.
☑️ Reboot your router or modem.
☑️ Try to clear data/clear your browser’s cache on the device you are using. On your computer, clear cache on your browser. On your mobile device go to Settings, and then choose Applications > Disney Plus to clear cache.
☑️ If you are using an outdated version of the Disney app, make sure to upgrade for the best streaming quality.
☑️ If you are in a location that doesn’t support Disney+, use a VPN, like ExpressVPN, to make it appear that you are connecting from a permitted location.

If you connect to a VPN, it will appear to your ISP, Disney+, and any outside parties that you are accessing the web from your server’s location instead of from your actual location. Your IP address will reflect this server country, making it appear to Disney+ that you are in a permitted region.

How to Fix Disney Plus Not Working Error on FireStick

If you are getting a Disney Plus error on your FireStick and find Disney not working, check out some of these fixes:

Sign out of your Disney+ Account

This may seem like an amateur move, but it actually works. Often, all it takes to resolve issues related to connectivity is to log out and then log back in.

  1. On your Fire TV, open the Disney app.
  2. Go to the settings on the side menu.
  3. Go to Log Out and choose Select.
  4. Sign into the Disney app account after waiting a few minutes.

If this doesn’t work, move on to the next tip.

Restart Router

To see if you have adequate speed to stream your shows and movies on Disney Plus, perform a speed test. For buffer-free streaming in HD, at least 5Mbps is needed. If you are experiencing issues, try to reboot your router.

Clear Cache

Data from Disney Plus is stored on your Fire TV temporarily. If this saved data becomes corrupt, it can impact your streaming. This data can be cleared if you simply clear the cache by following these steps:

  1. Open your settings on Firestick or Fire TV.
  2. Go to Applications and manage your Installed Applications.
  3. Choose Disney+ > Clear Cache.

See if Disney’s Servers are Working:

You can check to see if servers for Disney are functional. Check the status of these Disney servers and whether the site is up or down, using sites like Upptime, Downdetector, or Pingbreak.

How to Fix Disney+ Cache Issues with Consoles and Set-Top Boxes

A good way to avoid annoying Disney Plus error messages is to clear cache and clear data on your set-top boxes. Here are some quick ways to clear cache/data on your Smart TV, game console, or set-top box:

On Xbox:

  1. Go to Xbox menu.
  2. Go to My Games and Apps > Select Apps.
  3. Choose Disney Plus.
  4. Press Menu button on controller.
  5. Choose More Options > Manage App.
  6. Clear out the Disney Plus data.

On PlayStation:

  1. Go to Settings > Storage.
  2. Choose System Storage > Saved Data.
  3. Pick Disney Plus > Options.
  4. Choose Delete to erase cache from your PS4/PS5.

On Set-top Box or Smart TV:

  1. Power on your smart TV or set-top box.
  2. From Settings, go to Applications> Manage Installed Applications.
  3. Pick Disney Plus.

How to Fix Disney+ Card Issues 

If you are trying to pay for Disney Plus, it is possible that you will see an error message when trying to subscribe.

We could not complete your payment request using the credit card information supplied…”

This payment issue error message may appear if you have incorrectly entered the zip code, expiration details, billing details, or the security code.

Simply correct all of the information that was incorrectly entered in order to remedy the payment issue.

How to Fix Other Error Codes on Disney+

While we have covered some of the error messages, these are not all the problems that can be encountered on Disney Plus.

Here are more error messages you may see:

☑️ Error 41: This is a less-encountered error that happens when too much traffic is on the site.
☑️ Error 30: This means that there is a problem with the registration on your device.
☑️ Error 9: This appears when there is a problem with your payment or login.
☑️ Error 13: This indicates that you have maxed out on your device allowance.
☑️ Error 22: This can occur if if you are accessing content that is restricted.
☑️ Error 86: If your Disney account is blocked for some reason, this error may appear.
☑️ Error 38: This appears if there is an error with your time settings. If you set your time settings to change automatically, this should solve the problem.
☑️ Error 11: If your content is unavailable in your country, this error will appear.
☑️ Error 25: This internal error can usually be fixed by refreshing your screen.
☑️ Error 31: If location services are disabled or your VPN is not working, this error may appear.


Why is Disney+ stuck on the loading screen?
If you find that Disney Plus seems to be stuck on the loading screen, try to reset your connection by rebooting the device you are using. If all that appears is a black screen, clear your cache and also uninstall and reinstall the Disney application to your device. Then, the black screen should be resolved.
Why is Disney+ constantly buffering?
There are a few reasons why Disney Plus may be buffering. One of the common reasons is that you may not be using the latest version of the software. To fix this, update your device’s software. If you are not sure how to do this, simply erase the app and reinstall by downloading the Disney app from the App Store or Google Play Store to your device.
Why does my Disney+ keep saying something went wrong?
Unfortunately, if you see the very vague “something went wrong” error message, it may mean that you have corrupted data.
Why doesn't Disney+ load on my Samsung Smart TV?
If Disney Plus does not seem to work on your Samsung device, you can try to clear your cache in the app. Reset Smart Hub and your connection to the Internet, delete and then reinstall your app, or shut the app switch off on your Samsung TV, then switch it back on.

Final Word: Disney Plus Not Working

If you suddenly find Disney Plus not working on your device — whether set-top box, laptop, mobile device, or game console — the methods mentioned above can help solve common error messages in no time and have your favorite app working fine.

Whether you are trying to watch Star Wars, The Lion King, or the Marvel favorites, it is important to make sure Disney is working fine on your device so that you can enjoy your Disney content with good-quality viewing and no interruptions.

If you are trying to watch Disney+ from a location that is not permitted, our recommendation is to use ExpressVPN to connect to a server in a location that permits you to watch.

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